Archive for the ‘true life tales’ Category

yes, it’s possible to love your job

Thursday, February 2nd, 2012 by Judi

imagesCAWWYIVPKnow someone who loves their job?  What do they look like when they talk about it?  If you work with them, what are they like as they walk around doing their job?  What about someone who’s marking time and would rather be elsewhere?  Have you ever loved one job and hated another?  What was the difference in the way you felt?

Everyone of us has had a teacher that inspired us because that person was dedicated to their subject and devoted to passing on knowledge to students.  Then there are the teachers who make a great argument for why tenure should be revoked.  In college, I received an A for my most difficult class out of  all 4 years. 

I didn’t intend to publicize this, but last week I was in the hospital for surgery and stayed over night.  The care of the RNs, and everyone else I encountered blew me away so significantly, I wrote a letter to the SVP Patient Care Services, copied the Director of Marketing, liked their Facebook page, and posted a blurb on it.

Danbury Hospital, in Danbury, CT, is a 400-bed teaching hospital.  Don’t tell me that automatically makes it a good facility – I was a recruiter for mid- and upper-level management in hospitals for 5 years.  My second job out of college was the admin in the Business Office/Finance department of a 150-bed private hospital in Dallas, TX, that was right across from Baylor Hospital (huge hospital – huge).  It might not count quite as much, but I was both a candy striper and an adult volunteer, and have been a patient more than once. 

I have never seen such a group of people who loved and excelled at what they do.  And this reflects back on Danbury Hospital, their philosophy, and their attention to their employees.   I know.  I asked the RNs and had it confirmed.  They all loved working there.  I knew that too.  I could see it.  How many times did you think you were joining a great company and then….pffffft, big let down?  There’s a huge fundamental problem with how job seekers go about their search – (see part 2 next week for that)

While I was in the OR holding room, everyone connected with my case introduced themselves; checked my name, DOB, and procedure to their chart and my wristband; smiled; passed on info; and asked me a bit about me.  And still the place was jamming.  7 am in the morning and it was vibrating with positive energy, smiles, laughter, and activity.

I woke up in the recovery room – same thing.  Ally – she looks like Courtney Cox – never missed a beat in checking on my pain level.  Smile, a few questions, reassurance…and off to another patient.

From the time I arrived to the time I left, I never once was concerned that I’d have to call someone when my IV needed to be replaced or remind someone to handle all those other lovely things that come with being in the hospital.  Each departing RN gave me the name of her replacement.  The replacement always stuck her head in and introduced herself, since I was a new patient to her.

I was right by the nurses station, so (between naps) I liked to watch the activity.  Very impressive.  Easy camaraderie.  Efficiency.  Efficiency of movement.   Relaxed energy.  No heavy sighs, no exasperated looks when the call button went off, no quiet disparaging comments about some annoying patient.

Even when a doctor called up to the floor, the RN who answered the phone relayed the call to another RN across the station.  “No,” she said calmly and with a smile on her face.  “He calls up here all the time expecting us to drop everything.  I’ve got patients to take care of.  He needs to come up here and see his patients himself.”

These were people who say, “I love my job,” and know how to be happy at work.  Sure, sure, you say.  You have to love nursing or why be a nurse?  That’s why I shared my hospital experience because I’m telling you, that ain’t true no way, no how.  Passion, pride, gratefullness for their career and their employer – it was all there.  This, in turn, made me glad to be there, and allowed me to fully relax because I trusted them 100%. 

So what about you?  Do you feel like that?  Have you ever felt like that and then lost that lovin’  feeling?  If you’ve been unemployed a long time, passed over for job offers, getting desperate, you may not find it next job either.   There is such a thing as your perfect job, your dream job.  If you want to find it, come talk to me.

Part 2:  that huge fundamental problem job seekers have that equates to shooting yourself in the foot

don’t rationalize rude behavior – part 1

Friday, August 6th, 2010 by Judi

rudeIn order to get a job, people will rationalize red flags and  fail to make a connection between an isolated event or two and the much larger picture.    I saw this often as a recruiter when I asked candidates questions about their previous jobs.    I see it now with my clients – or people who send me emails – when they are clearly taking something  just to take something,and I counsel them against moving forward in the process and why that is.

These same red flags show up for me too.  That’s because we’re all marketing ourselves in one way or another.    You – the job seekers -  with your resume and cover letter, and me through various means in order to reach more job seekers. 

Although writing and speaking opportunities find me, I also look for them: ezines, newspapers, authors and journalists that might be interested in quoting me or carrying my articles.

One of the reasons I so actively advocate following up is because having been a straight-commission, top-producing sales person who earned my living building relationships with people, I know how important following up is and why it’s necessary.  And I know the frustrations of it, too.  I also know from experience that the red flag is relative to the person, and have nothing to do with me.

When I make a cold call, first I inquire. Then I follow up.  By then, usually I have a dialogue started because the person to whom I’m inquiring gets back with me.  If not, I follow up a third time, and a fourth.   I repeat the reason for calling.  I refresh their memory as to my earlier communications.  I mention that I’ve left a few messages.  I’m always polite.  By the last time, I specifically say I’ve left several messages and would they please take a few minutes to call me back?  So they have to actively and consciously decide not to do that.  It’s not as if they’ve forgotten who I am.

Truthfully, by the fourth time, I’m more interested in just seeing what happens.  I’m not really expecting anything and not sure that if the opportunity presents itself at that point that I even want to pursue it any longer.  The lack of professionalism some people exhibit is astounding.

You have this happen all the time.  You follow up on a resume.  Nothing.  You speak with a recruiter, and then can never get a hold of them again.  They promised to call you about a great opportunity.  Nothing.  You schedule a meeting.  The person doesn’t show up or was called away.  You follow up on an interview.  No return call.

Rude, rude, and rude.  Them, not you.

I don’t care who they are.  I’ve read about singers, movie stars, and even the President, who make a point of answering every letter they receive, although they’re generally form letters sent by people hired to do that.  I’ve called CEOs of large corporations or hospitals, and although I might not speak with them immediately or ever, the admin assistant  phones back.  

The point is that the contact was acknowledged.  Who has such a big ego, or is so busy that they can’t take a minute to even delegate that task to someone?  It leaves me shaking my head in wonder.

Let’s put this statement “them, not you” into perspective.  When I’m selling various newspapers around the U.S. on carrying my column, I share that I was syndicated for 2 years in over 300 major metropolitan markets until they changed their format.  I mention I’ve been a Sunday columnist for the New Haven (CT) Register for four years, and that I’ve written over 50 articles for a trade magazine with which I used to be associated. 

Generally, I’m received enthusiastically and so newspapers around the US are carrying my columns for free in return for my ability to reach more job seekers.  (With newspapers having trouble, they often assign an editor or a reporter to do their columns, so asking for payment would be pointless). 

Yet, with my local paper, a small weekly one, the editor had to talk to the board, and the board, which convenes once per month, would have to vote on it.  The editor forgot to bring it up and after several conversations, it wasn’t worth it.  They’ve gone through several editors since then.  Gee – what  surprise.

Part 2 – an incredible example of a jerk and what all this means to you.  Look for it next week.

when is an offer not an offer?

Wednesday, April 28th, 2010 by Judi Perkins

scared personI received an email from a woman who was “elated about an offer for employment for a long awaited job opportunity.”  She’d been looking for a while and hadn’t been having much luck.  Despite her elation, she went with her instinct and turned down the offer.  

They’d been “sweating” her about coming in for training while she was working notice on her current job.  She felt she needed to have fully resigned one job before she began another.  They countered with they needed to train her before she started with them. 

She wrote, because she wasn’t sure she’d made the right decision.  I told her she absolutely had made the right decision and applauded her for making it.  It takes guts to turn down an offer when you want a new job badly, even if you’re employed. 

That wasn’t a job offer.  It was “sort of” an offer.  It was a dangling carrot.  “Don’t quit your job yet because we want to see if we actually like you before you start, and if we don’t, then you won’t actually be starting, and you’ll still have a job.”

Later she emailed me again.  They’d been calling and “pestering” her.  She wanted to know how to handle it.  Not coincidentally, in this email she wrote  “this company is also known for its high turnover due to its unpleasant working environment.”  So perhaps they didn’t want her to quit because they realized she might quit them first, rather than what I’d initially surmised.

No matter.  Either way, it would have been a losing proposition for her to accept it.  Even if she’d made it through the transition she’d have been there just a few months, and having left her current job…where would she be? Nowhere.

So in answer to the pestering lady question, here’s what I advised:

Don’t give in or second guess yourself- stick with your original decision!  Just say “Thank you very much but I’ve decided to withdraw myself from consideration.  I’m no longer interested.”
 
If she calls again, repeat the message, but start with “As I said last time we spoke (etc)…”
 
And if she calls a third time, then it’s time to get a little….not rude or nasty, but certainly emphatically insistent.  “As I’ve told you twice, I am no longer interested in working with your company.  My decision is final.  Please do not call me again as I will not ever change my mind.”
Gotta be FIRM.  Not apologetic, not “nice.”  Just firm.  It’s a FIRM statement.  No room for debate.  As far as I’m concerned, if she calls a fourth time, just hang up on her! 

My point being, that at the point, the one who wasn’t getting it was the pestering lady and her invasive behavior.  If she hadn’t understood and respected the message by then, she probably wasn’t going to.  So why not save your breath and your energy?  

For those of you who might not have gone that route and worried about who knows you and who they know and if it would affect a job somewhere else and what about references and will it have an adverse effect, save your worrying.  The possibility of that is slim.  And quite frankly, anyone that knows this company and is worth working for (small things telling!), would probably call you precisely because you handled it as you did.